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Computer
Repair HP Printer Repairing
H2ESP 10333 Harwin # 685 Houston
Texas 77036.
Phone
713
776 2100
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Other
Tech Support
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Yes
we do
Computer Tech Support.
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I instructed him to open his browser. "What's a browser?" he
asked.
After a brief walk-through, he was ready to go. Then I told him to
type in an address.
- Me: "Type 'http://...'"
- Him: "It didn't work."
- Me: "Ok, read me the address you typed."
- Him: "H-T-T-P-C-O-L-O-N--"
- Me: "No, no. Colon, on the keyboard."
- Him: "What?"
- Me: "Do you know what a colon is?"
- Him: "Of course I do. I am a doctor."
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- Customer: "What am I getting a keyboard error for?
The keyboard isn't even plugged in!"
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- Customer: "I can't see color."
- Store Worker: "Did you check the connection from the
monitor to the computer?"
- Customer: "Yeah. Maybe I just need a new ink
cartridge."
- Store Worker: "Uh...what do you mean?"
- Customer: "Maybe my monitor's out of ink."
- Store Worker: "... No."
- Customer: "Oh. Well, maybe my printer has something
to do with it. It's a Lexmark."
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- Customer: "I stuck something in my printer, and now
it doesn't work."
- Tech Support: "What did you put in it?"
- Customer: "It's a tortilla."
- Tech Support: "Uh. How did you come to have a
tortilla stuck in your printer?"
- Customer: "I own a tortilla business. I thought it
would be cool to print my logo on a tortilla."
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- Tech Support: "What's on your screen right
now?"
- Customer: "A stuffed animal that my boyfriend got me
at the grocery store."
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- Customer: "Hi, I want to change my email
address."
- Tech Support: "Of course, sir, may I ask why?"
- Customer: "I think it's too long."
- Tech Support: "Can you tell me what your email
address is now?"
- Customer: "firstnamelastnamestreetadresszipcodeandphonenumber@[isp].nl."
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- Tech Support: "How may I help you?"
- Customer: "I'm writing my first email."
- Tech Support: "Ok, what seems to be the
problem?"
- Customer: "Well I can get the 'a'. But how do I put
the circle around it?"
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- Customer: "I can't seem to send any email."
- Tech Support: "What are you doing to send it?"
- Customer: "I write it down on a piece of paper,
slide it into the slot on the front of my computer, and click on
'send mail'."
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- Customer: "I can't send an email. Is the Internet
full?"
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- Tech Support: "Tell me, is the cursor still
there?"
- Customer: "No, I'm alone right now."
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- Customer: "You've got to help me! I can't believe
what's happening!"
- Tech Support: "What's going on?"
- Customer: "My screen! It's upside down, and it's
swirling. I think this monitor's bad. Or something's taken over my
computer. It's just so weird! I can't believe this. You've got to
help me."
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- Tech Support: "What does the screen say now?"
- Customer: "It says, 'Hit ENTER when ready'."
- Tech Support: "Well?"
- Customer: "How do I know when it's ready?"
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- Customer: "My computer won't work. You guys must
have broken it when you installed the modem."
- Tech Support: "What happens when you turn it
on?"
- Customer: "It won't turn on anymore!!!!!"
- Tech Support: "So you don't see any lights or hear
any noise?"
- Customer: "I'm telling you it WON'T TURN ON."
- Tech Support: "Is it plugged in?
- Customer: "OF COURSE it's plugged in, you
MORON!"
- Tech Support: "When you push the power button
it--"
- Customer: "Power button? This computer doesn't have
a power button."
- Tech Support: "Sir, all computers have power
buttons. Look at the front of the case, find the word 'power,' and
push the button."
- Customer: "YOU FIXED IT!! Thanks!!!!"
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- Tech Support: "Just call us back if there's a
problem. We're open 24 hours."
- Customer: "Is that Eastern time?"
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- Tech Support: "Click on the computer icon on the
left side of the screen."
- Customer: "Is that your left or my left?"
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- Tech Support: "How may I help you?"
- Customer: "I'm writing my first email."
- Tech Support: "Ok, what seems to be the
problem?"
- Customer: "Well I can get the 'a'. But how do I put
the circle around it?"
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- Customer: "I can't seem to send any email."
- Tech Support: "What are you doing to send it?"
- Customer: "I write it down on a piece of paper,
slide it into the slot on the front of my computer, and click on
'send mail'."
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- Customer: "I stuck something in my printer, and now
it doesn't work."
- Tech Support: "What did you put in it?"
- Customer: "It's a tortilla."
- Tech Support: "Uh. How did you come to have a
tortilla stuck in your printer?"
- Customer: "I own a tortilla business. I thought it
would be cool to print my logo on a tortilla."
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